Warranty and returns
Buy with confidence. Invention Engine is built for classrooms, and our team is here to help if something is not right.
Last updated: June 2026If your product is faulty, you may return it within 30 days of delivery for a full refund.
Invention Engine is covered by a 12-month replacement warranty.
If something is not working, contact our support team before sending anything back.
At a glance
| Situation | What happens | What to do next |
|---|---|---|
| Faulty product within 30 days of delivery | You may return the product for a full refund. | Submit a support request through the contact form. |
| Incorrect or defective item caused by our error | We will pay the return shipping costs. | Contact support and include your order details. |
| Fault within 12 months | We may replace, refund or supply replacement parts at our discretion, based on availability and the nature of the fault. | Contact support so we can assess the issue. |
Faulty products
If your product is faulty, you may return it within 30 days of delivery for a full refund.
We will also pay the return shipping costs if the return is the result of our error, such as if you received an incorrect or defective item.
Please contact our support team before returning an item. This helps us confirm the issue, provide the correct return instructions and avoid unnecessary delays.
12-month replacement warranty
Invention Engine is covered by a 12-month replacement warranty.
We will replace, refund or supply replacement parts at our discretion based on availability and the nature of the fault for a period of 12 months.
Our support team may ask for details about the fault so we can assess the issue and recommend the best next step.
The goal is simple: if something is not right, we want to help your classroom get back to inventing as quickly as possible.
Refund timing
You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases, you may receive your refund sooner.
This time period includes:
- the transit time for us to receive your return from the shipper, usually 5 to 10 business days;
- the time it takes us to process your return once we receive it, usually 3 to 5 business days; and
- the time it takes your bank to process our refund request, usually 5 to 10 business days.
How to request help
If you need to return an item due to a fault, please contact our technical support team through the contact form.
Contact support
Use the contact form and choose the option that best matches your issue.
Share the details
Include your order details, school name if relevant, and a clear description of the fault.
Wait for instructions
Our team will review your request and advise the next step before you return anything.
Resolution
Depending on the issue, we may replace, refund or supply replacement parts.
What to include in your request
To help us assess your warranty or return request quickly, please include:
- your name and contact details;
- your school, organisation or billing name, if applicable;
- your order number, invoice number or purchase order number, if available;
- the product or part affected;
- the delivery date, if known;
- a clear description of the fault or issue; and
- photos or a short video showing the issue, if helpful.
Please do not send products back before receiving instructions from our support team.
Common questions
Do I need to contact support before returning a faulty item?
Yes. Please contact support through the contact form first. This helps us confirm the issue and provide the correct return instructions.
Who pays return shipping?
We will pay the return shipping costs if the return is the result of our error, such as if you received an incorrect or defective item.
How long does a refund take?
You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases, you may receive your refund sooner.
What does the 12-month warranty include?
Invention Engine is covered by a 12-month replacement warranty. We may replace, refund or supply replacement parts at our discretion based on availability and the nature of the fault.
Can schools submit warranty requests?
Yes. Schools can submit warranty or return requests through the contact form. Include the school name and order, invoice or purchase order details where available.
Your rights
Nothing on this page is intended to exclude, restrict or modify any rights, guarantees or remedies you may have under applicable consumer protection laws.
These warranty and returns details apply in addition to any rights you may have under law.
Need help with a faulty item?
Tell us what happened and our support team will help you with the next step.
Use the contact form for faulty products, warranty questions, incorrect items, replacement parts and return requests.